Licence and subscription terms

These are the terms on which DynSolutionZ B.V. (“we”, “us”) licenses DynBrowser and provides the online services that come with it. They apply between us and the organisation that takes out a subscription (“you”), and together with the quote you accepted and the data processing agreement they form one agreement.

1. Definitions

• We — DynSolutionZ B.V., registered with the Netherlands Chamber of Commerce (KvK) under number 42157346, with the details in section 24.
• Software — DynBrowser, including its plugin form inside ProductieManager, together with its updates and documentation. ProductieManager itself is not covered by these terms; it has terms of its own.
• Service — the online services the software connects to: licensing and activation, the update feed, the customer portal, and the server-side features listed in section 12.
• DynPage — an individually licensable part of the software, such as the Orders Dashboard or Forecast, as listed in the published price list.
• Plan — a named bundle of DynPages from the price list.
• Seat — one concurrent session of the software. A seat is not a named user.
• Environment — a Microsoft Dynamics 365 environment, identified by a domain registered on your licence.
• Subscription period — the month or the year currently invoiced.
• Customer content — what section 12 describes.
• End date — the day the last paid subscription period runs out after the subscription has been cancelled or terminated.

2. Which document prevails

Where documents conflict, this order applies: (a) an agreement signed by both parties; (b) the quote or order you accepted; (c) these terms; (d) the data processing agreement, which prevails over all of the above in everything concerning the processing of personal data; (e) the website terms of use.

Purchasing terms or general terms of your organisation do not apply, not even where your order or a later document refers to them and not even where we do not reject them again at that moment. We hereby reject them.

These terms are published in Dutch and in English. Where the two differ, the Dutch text prevails.

3. The licence

For as long as your subscription runs and has been paid, we grant you a non-exclusive, non-transferable and non-sublicensable right to install and use the software for your own internal business operations.

That right is limited by three things: the DynPages in your plan plus the add-ons named on your quote; the number of seats you subscribe to; and the Dynamics 365 environments whose domains are registered on your licence. You may make one backup copy for archival purposes. Group companies may use the software under your subscription only where that has been agreed in writing, which includes by e-mail or in the quote.

We license the software; we do not sell it. The intellectual property rights in it rest with us or with our licensors, who have authorised us to grant this licence. All rights not expressly granted here remain with us or with them.

4. Seats

A seat is one concurrent session, not a named user. Five seats means five people can work at the same time; you may create as many accounts as you like at no extra cost.

The service counts concurrent sessions through activation and the heartbeat in section 5, and refuses a new session once the sessions in use reach the number of seats you subscribe to. Where your quote divides the seats over several plans, that limit applies per plan.

You can add seats at any time in the customer portal. Once you agree to the price shown, they take effect immediately and are charged pro rata for the rest of the current subscription period. Reductions take effect at the start of the next subscription period.

5. Activation, checks and offline use

The software checks its licence online. While in use it connects to the service — by default api.dynsolutionz.com — to authorise the installation, activate and validate the licence, report a heartbeat about once a minute, and check for updates.

For that it sends: a machine identifier in the form of a one-way SHA-256 hash, the machine name, the application version and installation channel, the Dynamics 365 environment domain it connects to, the licence key where one is used, the e-mail address and user name of the signed-in Dynamics 365 user, the time zone and language of the application, and with each heartbeat the counts described in section 13.

If the service cannot be reached, the software fails soft: it falls back on a locally stored, cryptographically signed licence proof and keeps working within its limits for at most fourteen days.

Changes that you or we make to your subscription, users or permissions reach the software within a few minutes, also while it is in use. When the subscription ends, or is suspended under section 7, the software stops authorising.

We can block a specific version of the software remotely where that version contains a serious security vulnerability or a serious defect that can damage your data or that of others. That version then stops, also during use, and keeps refusing to start offline. We do this only for such a risk, tell you the reason as soon as possible, and make sure a version without the problem is available to you. Apart from this case and the end or suspension of your subscription, we do not switch the software off remotely.

These controls are an essential part of this agreement. Circumventing or interfering with them is a material breach.

6. What is not permitted

You may not:

• rent, lend, resell or sublicense the software or otherwise make it available to third parties, or use it to provide a service to anyone outside your own organisation;
• copy, modify, adapt or translate the software or create derivative works of it, except to the extent mandatory law permits;
• reverse engineer, decompile or disassemble the software — except to the extent article 45m of the Dutch Copyright Act or other mandatory law permits, and then only after you have asked us in writing for the interoperability information you need and we have not provided it within a reasonable time;
• circumvent, disable or interfere with the licensing, activation or checks in section 5;
• remove, alter or obscure proprietary or copyright notices;
• use the software unlawfully or in breach of applicable regulations;
• use the software in a production environment without a valid subscription.

These restrictions do not limit the rights the open-source licences in section 15 give you. In particular, as the GNU Lesser General Public License requires for the components that section 15 lists under it, you may modify the software for your own use and reverse engineer it to the extent needed to debug such modifications.

7. Term, renewal, change and cancellation

The subscription starts on the date agreed in the quote and runs for the period stated there, monthly or annually. It renews automatically for the same period each time, unless it is cancelled.

You can cancel at any time: in the customer portal (Subscription, by an administrator of your organisation) or by e-mail to info@dynsolutionz.com. The cancellation takes effect at the end of the current subscription period; until then you can withdraw it in the portal. We confirm every cancellation by e-mail. No further invoices follow and the current period is not refunded.

Upgrades — a higher plan, more seats, an add-on — take effect immediately and are charged pro rata for the rest of the period. Downgrades and cancellations take effect at the end of the current period.

We may suspend the service where an invoice is more than thirty days overdue and we have sent a reminder, and terminate the subscription where it is more than sixty days overdue. Either party may terminate with immediate effect for a material breach not remedied within thirty days of a written notice of default, or on the other’s bankruptcy, suspension of payments or cessation of business.

On the end date the licence ends: the software no longer authorises, may no longer be used, and you delete the copies in your possession. Section 12 sets out what happens to your content, including the thirty days in which you can still export it.

8. Prices, invoicing and payment

Prices are per seat per month, in euros and exclusive of VAT and other government levies, as stated on your quote and in the published price list.

Annual subscriptions are invoiced twelve months in advance; monthly subscriptions one month in advance. The payment term is the one on the invoice.

If you do not pay on time, you owe the statutory commercial interest under article 6:119a of the Dutch Civil Code and reasonable extrajudicial collection costs, without any notice of default being required. Set-off or suspension of payment is not permitted.

Where you choose automatic collection, you authorise us to collect the amounts due, through our payment service provider, from the account you nominate. The invoice, which reaches you before the collection, serves as the pre-notification; you agree that the pre-notification period is shortened to the time between the invoice and the collection. A reversed collection leaves the invoice due.

We may adjust prices once every twelve months in line with the consumer price index (CPI, all households) published by Statistics Netherlands (CBS) over the preceding twelve months, with effect from your next renewal and announced at least thirty days in advance. Any other price increase takes effect at your next renewal at the earliest, is announced at least sixty days in advance, and entitles you to cancel with effect from the date it takes effect. A price or price guarantee expressly fixed in your quote or in a signed agreement prevails over this section.

A quote is valid for the period stated on it.

9. Support and service levels

Support is included in every subscription and is provided at the level of your plan — channels, response times and hours — as published in the price list and repeated on your quote. Response times are times within which we respond, not resolution times.

Support covers the software. It does not cover your Dynamics 365 environment, your network, your hardware, third-party products, or work arising from changes you make yourself.

Bug reports and requests go through Bugs & Requests, in the app or in the customer portal.

10. Updates, security and changes to the software

Updates and new features within your plan are included and are not charged separately.

We develop the software continuously and may change, add or remove functionality. If we withdraw a DynPage that is part of your subscription, we announce it at least three months in advance; if that materially reduces what you subscribed to, you may cancel with effect from the date of withdrawal.

We support the current version of the software and the one before it. Installing updates is your responsibility; we can only support a supported version.

Security updates are part of your subscription and are made available for the supported versions for as long as it runs. Where the law requires it, we report actively exploited vulnerabilities and serious security incidents affecting the software to the competent authorities, and we inform you. Anyone can report a vulnerability to info@dynsolutionz.com with the subject “Security”; we confirm receipt and handle it with priority.

11. Your Dynamics 365 data

The software reads and writes your Dynamics 365 data directly, from your own machines to your own environment, with your own credentials. That traffic does not pass through our servers. We do not retrieve data from your Dynamics 365 environment in order to store it on our servers: what is stored there is only what you enter or submit yourselves, as described in section 12.

Where the software writes back to Dynamics 365 on your instruction — for example changes made through the OData Explorer, and only where that function is enabled for your organisation — you remain responsible for checking the result. The software is a tool for working with your ERP data. It is not your administration and not an accounting or compliance system.

12. Your content on our servers

Some features store content that you enter yourselves on our servers, so that it works across your machines and users. At present that is:

• Document Designer templates and the images used in them;
• DynDesigner themes and start-page background images;
• Bugs & Requests tickets, their comments and the files you attach;
• the settings belonging to those features, arcade scoreboard entries of users who switched that on, and your administration of users, seats and permissions.

This is your customer content and it remains yours. You grant us only the right to store, transmit and process it in order to provide the service to you.

We keep customer content separate per company. We do not use it to develop other products and do not disclose it to third parties, except where that is necessary to provide the service or the law requires it.

Export. An administrator of your organisation can download your customer content at any time in the customer portal (Subscription → Export your data): one ZIP file with the data in JSON and the images and attachments in their original format. That remains possible for thirty days after the end date. We charge nothing for it.

Deletion. Thirty days after the end date we delete your customer content and the personal data of your users. We tell your billing contact and administrators by e-mail when the subscription ends and again a week before deletion, and we never delete sooner than fourteen days after that first notice. Backups containing the data expire within thirty days after deletion. We keep only what the law requires us to keep — invoices, payments, quotes, agreements and the company and contact details belonging to them — for the statutory seven years. Personal data is further governed by the data processing agreement.

Switching provider. To move to another provider you may end the subscription with at most two months’ notice, also during an annual term; the period already paid is then not refunded and nothing further is charged. The export above is the data we make available for the move, and the thirty days after the end date are the transition period, which we extend once by up to thirty days if you ask before it runs out. We charge no switching fees and give reasonable assistance on request.

13. What the software sends to us

Besides the licence checks in section 5, the software sends us only the following:

• Error reports. On by default, and can be switched off in the application settings. A report contains the hashed machine identifier, the application version and a scrubbed description of the error. Before sending, the text is filtered for e-mail addresses, URLs, file paths, IP addresses, long numeric identifiers and tokens, and exceptions are reduced to a type and a method-level stack. Reports contain none of your business data and not the pages you viewed.
• Usage counts, with each heartbeat. Per DynPage, the number of requests made to Dynamics 365; and failed requests, counted by kind, DynPage, the name of the Dynamics 365 entity (the table, never its contents) and an error code. Never the content, filters or addresses of those requests.
• A version check. About every fifteen minutes, whether the running version has been blocked under section 5: the version, the channel and the hashed machine identifier.
• Anonymous arcade usage. Which game was started, whether it was finished and how long it took, with the hashed machine identifier and nothing else.
• A scoreboard entry with the player’s name and score — only when that user has switched the setting on. It is off by default.
• What you store or submit yourself: the customer content in section 12, and bug reports and requests together with the name of the page, the operating system and the application version they came from — never the address of a Dynamics 365 page.

The software downloads updates, themes and seasonal decorations from us with the same licence proof, without sending anything further. The traffic between the software and Microsoft (Dynamics 365, Entra ID, WebView2) and, where used, Autodesk Vault runs directly between your machines and those services and is governed by your own agreements with them.

We use this to keep the product working, to enforce the licence and to support you. Our privacy statement describes the same processing from the point of view of the people concerned, with the retention period of each category.

14. What you take care of

• Your own Microsoft Dynamics 365 licences and environment, and your own Autodesk Vault environment where you use it. We do not resell those products.
• Managing your own users, their seats and their permissions in the portal, and keeping that up to date.
• The security of your machines and Windows accounts. Some settings are stored unencrypted in the settings file on the machine, including the user name and password for the optional Autodesk Vault connection when you set it up.
• Backups of your own Dynamics 365 data.
• That your use of the software complies with your own policies and with applicable law, including privacy law.
• Informing your users about the processing in sections 5 and 13. The per-user usage overview in the portal may count as a system for monitoring employees; whether that requires the consent of your works council (article 27 of the Dutch Works Councils Act) is for you to assess.

15. Third-party dependencies

The software works with Microsoft Dynamics 365, Microsoft Entra ID, the Microsoft Edge WebView2 runtime and, optionally, Autodesk Vault. DynSolutionZ is an independent supplier and is not affiliated with, endorsed by or sponsored by Microsoft or Autodesk. Their names and trademarks are theirs.

We are not responsible for the availability of those products or for changes their suppliers make to them. If such a change breaks a feature, restoring it within a reasonable time is part of your subscription.

The software contains third-party open-source components under their own licences. They are listed, with the full licence texts, on the licence screen in the application and in the file THIRD-PARTY-NOTICES.txt in its installation folder.

The 3D/CAD viewer additionally includes components licensed under the GNU Lesser General Public License, version 2.1 — occt-import-js and the Open CASCADE Technology geometry kernel it wraps. These are distributed as separate, unmodified files, loaded by the viewer at run time, and are not combined with our own code. You may replace them with your own compatible build: they are installed as occt-import-js.js and occt-import-js.wasm in the folder DynVault\viewer\lib under the application's static-asset folder (%LOCALAPPDATA%\DynBrowser\Data\StaticAssets, or %LOCALAPPDATA%\ProductieManager\Data\StaticAssets when DynBrowser runs inside ProductieManager). Place your build under the same names in the folder DynVault\viewer-custom\lib in that same static-asset folder and the viewer uses yours instead; updates never write to that folder. The full text of every applicable licence, including the LGPL-2.1, is installed alongside them in the licenses folder, and the corresponding source is available from https://github.com/kovacsv/occt-import-js and https://github.com/Open-Cascade-SAS/OCCT. For at least three years after we last distribute a version that contains them, we will also provide the complete corresponding source code of these components on request, for no more than our cost of supplying it. Nothing in this Agreement limits the rights those licences grant you in respect of those components.

16. Intellectual property

The software and the service — their source and object code, interface design, graphics and documentation — are and remain the exclusive property of us or our licensors. This agreement transfers no ownership to you. Our names, logos and trademarks may not be used without our written permission.

If you send us feedback, a bug report or a request, we may use and implement it freely, without obligation and without it giving you any rights in the result. This gives us no right whatsoever to your customer content or your business data.

17. Confidentiality

Each party keeps the other’s confidential information secret, uses it only for this agreement and protects it at least as carefully as its own. This does not apply to information that is public through no fault of the recipient, that was already lawfully known, that was developed independently, or that must be disclosed by law. The obligation continues until three years after the end of the agreement.

18. Warranty

We warrant that during your subscription the software works materially as described in the documentation and on our website. If it does not, tell us: we will remedy the defect within a reasonable time or offer a workable workaround. If we cannot, you may cancel the part of the subscription concerned and we refund the fees for the unused part of the paid period. That is your only remedy for a defect.

Beyond that warranty the software and the service are provided as they are. We do not warrant that they work without interruption or error, that every defect will be remedied, that they meet your specific requirements, or that the service is available without interruption.

The warranty does not apply where the problem results from changes you made, from an unsupported version, from your own environment, or from use contrary to this agreement or the documentation.

19. Liability

Our total liability under this agreement, on whatever ground, is limited to the fees you paid us in the twelve months before the event causing the damage. A series of related events counts as one event.

We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost savings, reputational damage, business interruption and loss of or damage to data.

These limitations do not apply to damage caused by intent or deliberate recklessness on our part or on the part of our management, to death or personal injury, or to any other liability that mandatory law does not allow us to limit or exclude.

A right to compensation exists only if you report the damage in writing without undue delay and give us a reasonable opportunity to remedy it. Every claim lapses twelve months after you discovered the damage or should reasonably have discovered it.

20. Force majeure

Neither party is liable for a failure caused by force majeure. That includes outages or unavailability of Microsoft, Autodesk, our hosting provider or the internet, cyber attacks, power failures, government measures and strikes. If force majeure lasts longer than sixty days, either party may terminate the subscription with effect from that date, without any obligation to pay compensation.

21. Changes to these terms

We may change these terms. A new version is published here with its own version number and effective date, and we tell you at least thirty days before it applies to you. A new version applies to you from your next renewal. Where a change materially disadvantages you, you may terminate the subscription with effect from the date the change takes effect.

The version that applies to a quote is the version named on that quote. Earlier versions remain available: version 3.0.

22. General

We may transfer this agreement to a group company or in connection with a merger or a transfer of our business; you may transfer it only with our written consent, which we will not withhold unreasonably. Notices are given in writing, by e-mail to the contact addresses each of us has provided.

Where a provision is invalid or unenforceable, it is replaced by a valid provision that comes as close as possible to its intent, and the rest of the agreement stays in force. Not enforcing a right on one occasion is not a waiver of it.

Together with the quote you accepted and the data processing agreement, these terms are the entire agreement between us about the software and supersede earlier proposals and communications about it.

23. Governing law and disputes

Dutch law applies to this agreement. The applicability of the Vienna Sales Convention (CISG) is excluded. Disputes are submitted exclusively to the competent court of the District Court of The Hague (Rechtbank Den Haag).

24. Who we are

Questions about these terms, custom arrangements or permissions: info@dynsolutionz.com. See also the data processing agreement and the privacy statement.