Troubleshooting
Logs
| Log | Where |
|---|---|
| DynBrowser | In the installation folder: logs\<computer name>\<date>.log. Also opened with i → View application logs |
| Silent installation | %TEMP%\DynSolutionzSetup-dynbrowser.log |
| Update of an MSI installation | %TEMP%\DynBrowserMsiUpdate.log |
Note
With an MSI installation in C:\Program Files an ordinary user has no write access to the installation folder. The DynBrowser log is then not written there.
Common messages
| Message or problem | Cause | Solution |
|---|---|---|
| "D365 sign-in is not configured" | The Tenant ID, Client ID or environment URL is missing | See Signing in to D365 |
| Signing in fails, or the Microsoft page reports an error about the redirect URI | The app registration lacks http://localhost under Mobile and desktop applications |
Add the redirect URI as described in Signing in to D365 |
| Pages stay empty or show a D365 error | The user lacks the D365 rights for that data | Check the user's security roles in D365 |
| A message about the environment, the subscription, the user or the seats | Licence | See the table in Licences and users |
| The MSI installation stops with a message about WebView2 | The WebView2 Runtime is missing | Install it first, see System requirements |
| The setup wizard reports that the .NET 10 Desktop Runtime is missing | .NET is missing | Install the .NET 10 Desktop Runtime, or use the MSI |
| The licence check or updates fail behind a proxy | The proxy blocks or inspects the traffic to DynSolutionZ | See Network and firewall |
| DynBrowser does not start a second time | A copy is already running; it comes to the front | If it does not respond, close it in Task Manager and start again |
Contacting support
With a question to DynSolutionZ, include:
- the version (via i → About DynBrowser);
- when it happened, roughly to the minute;
- the log of that day;
- a screenshot of the message.
If your organisation has the feedback feature, users can also report a bug themselves through i → Report a bug.